

- Calling apple itunes support how to#
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The Genius Bar works on a first-come, first-serve basis with scheduled appointments taking priority. For starters, there could be a long wait, depending on how busy the store is. You can head to a Genius Bar at your nearest Apple Store. For which you’ll need the owner to assist.The least convenient method of contacting Apple support is also one of the most effective. You’ll need the AppleID and associated password.
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If you forgot your Apple ID password - Apple Support If you forgot your Apple ID - Apple Support More information about recovery of your AppleID and associated Password can be found here: Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID.Any of the secondary/recovery email addresses that should be configured for your AppleID account.Your primary email address mailbox that corresponds with your AppleID.To recover your credentials, you’ll need access to one of the following: If these credentials have also been forgotten, they can be recovered by the owner here: For which you’ll need the owner to assist. Genius Bar Reservation and Apple Support Options - Apple Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice.
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Update to the latest version of iTunes – Apple Support

You’ll need access to either a Windows PC (with iTunes for Windows installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).ĭownload and use iTunes for Windows – Apple Support If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support If your iPad is disabled, or you have forgotten your iPad passcode, you have no alternative other than to follow this process:

IPadOS 15.1 and earlier - and all devices that are Disabled You will be able to restore data from a pre-existing iCloud backup without the use of a computer, but will require a PC/Mac to restore data from an iTunes backup.
Calling apple itunes support how to#
How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support IPadOS 15.2 or later with a forgotten PasscodeĪpple has introduced a procedure with which to reset an iPad or iPhone with a forgotten Passcode - allowing you to use your AppleID and associated Password to reset your device. How to remove Activation Lock - Apple Support & start an Activation Lock support request. If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:
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Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you. Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:Īctivation Lock for iPhone, iPad, and iPod touch - Apple SupportĪs you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock.

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support You may find this support page to be helpful: Is the iPad disabled, or Activation Locked? Something else?Ī forgotten or unknown iPad passcode cannot be recovered - and neither can it be reset or modified from another device.
